Return & Shipping Policy

Return & Exchange Policy

The customer is entitled to request a return or exchange within 14 days from the date of receiving the product, provided that the product has not been used.
The customer shall bear the shipping fees.

The customer also has the right to request an exchange in the event that the product arrives damaged due to shipping or if the wrong product is delivered, provided that the complaint is submitted within the first 14 days from the date of receiving the product.

Return & Exchange Conditions
• All returned products must be in good condition with the original labels and packaging intact.
• The request must be made within 14 days from the date of receiving the product.
• We do not accept returns for products damaged due to misuse. We reserve the right to approve or reject returns for products that do not meet the above conditions.

Return Procedure
• Contact us through our customer service team.
• The issue will be reviewed and the return or exchange request will be approved if applicable.
• After verifying that the product has been received in good condition, the replacement will be processed or the refund will be issued within a maximum of 14 days.

Order Cancellation
• Contact us through our customer service team to request the cancellation.

Shipping Policy

Delivery Method
• Orders are delivered through shipping companies to the address provided or through a delivery representative.
• The customer will be contacted on the delivery day, and the delivery time will be coordinated with the shipping representative.

Delivery Time
• 2 to 4 official business days.

Payment Method
• Cash on delivery.